Cancellation & Refund Policy

Service Cancellation

At AstroSolutions, we understand that circumstances may change. We offer flexible cancellation options for our astrology services while ensuring fair treatment for both our clients and our expert astrologers.

Cancellation Timeframes

• Before Consultation: You may cancel your service anytime before the scheduled consultation session without any charges.
• Within 24 Hours: Cancellations made within 24 hours of booking are eligible for full refund.
• After Consultation Start: Once the consultation has begun, cancellation may result in partial refund based on services rendered.

How to Cancel

• Send an email to cancellations@astrosolutions.com
• Use the cancellation option in your account dashboard
• Contact our support team via WhatsApp or phone
• Include your order ID and reason for cancellation

Refund Policy

Our refund policy is designed to be fair and transparent. We strive to resolve issues amicably while maintaining the quality of our services.

Service Type	Refund Eligibility	Refund Amount	Processing Time
Love Problem Consultation	Eligible	100% if cancelled within 24 hours	5-7 business days
Business Astrology	Eligible	100% before consultation	5-7 business days
Personalized Horoscope	Partial	50% after analysis started	7-10 business days
Emergency Consultation	Not Eligible	Case by case basis	N/A
Package Services	Pro-rated	Based on services used	10-14 business days

Refund Process

We've streamlined our refund process to ensure quick and hassle-free resolution for our valued clients.

Step-by-Step Refund Procedure

• Step 1: Submit refund request via email or customer portal
• Step 2: Our team reviews the request within 24 hours
• Step 3: Approval/Rejection communicated within 48 hours
• Step 4: Approved refunds processed immediately
• Step 5: Amount reflects in your account within 5-10 business days

Important Notes

• Refunds are processed to the original payment method
• Bank processing times may vary based on your financial institution
• Service charges may apply for certain payment methods
• Keep your transaction details handy for faster processing

Non-Refundable Services

Certain services are non-refundable due to their nature and the resources invested in their delivery.

• Completed Consultations: Services where full consultation has been provided
• Digital Products: Downloaded horoscope reports and analysis documents
• Customized Services: Personalized remedies and rituals created specifically for you
• Emergency Services: Immediate consultation services availed
• Special Events: Services related to specific astrological events or timings